Take action on any errors or requests in the payments centre.We need a little more information to comply with EU law (European customers only).We need a little more information to protect your account against fraud.We saw a suspicious transaction on your payments profile.If you see this message, it might be because:
'Your payment was declined due to an issue with your account' Try making the purchase again with a different payment method.
Check to see if your payment method is up to date.Please try a different payment method or try again later.' Note: These steps also apply if you see the error message 'Your payment didn't go through. If it isn't, update it in the Payments centre. 'Unable to complete transaction: Expired card'Ĭheck to see if your payment method is up to date. Try creating a new Google Account if you don't already have one and visiting the Google Store to try the transaction again.Try signing in to an existing Google Account and placing the order again.If you're using guest checkout when the error occurred:.If you're using a mobile device, try using the product's mobile app (if an app is available).If you're using a desktop computer, try the transaction using the Google product's website.Try using the best interface for your computing device:.Try using a Google Play gift card to complete the transaction.If they don't match, update your address in your Google payments centre, and try the transaction again. Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments centre settings.The other steps listed are unlikely to resolve this issue. If this message is followed by instructions for submitting additional information to us, please do so.
Try these suggestions to resolve the issue: A variety of different situations may trigger this message.
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